In a surprising retail triumph, TikTok creator and Costco member Jackie Nguyen shared her experience of returning a two-and-a-half-year-old couch to Costco without a receipt. In her viral video, Nguyen openly explains that she didn’t want the couch anymore. “So today we’re doing something I’ve never done before—returning a two-and-a-half-year-old couch to Costco,” she said.
With over 3 million views, Nguyen’s story resonates with many shoppers as she “tested the limits” of Costco’s famously generous return policy and emerged successful.
Here’s How She Pulled It Off
Nguyen opens the video by expressing her nerves: returning a large item to a major retailer without a receipt can be daunting. She explained that her family had grown tired of the couch’s color, which no longer suited her living space.
The video then shows her couch secured to a pickup truck, being transported to the Costco parking lot. Though the footage didn’t capture the actual return process, Nguyen later detailed the experience, saying it was “very intimidating” to walk in with such a big item. But the warehouse’s famously lenient return policy made it worth a try.
Returning the Couch Without a Receipt—Nguyen’s Clever Strategy
Without a receipt, Nguyen relied on another tactic to prove her purchase: she knew the exact date she bought the couch. “I had taken a photo of it when we brought it to our apartment because I was pregnant, and I couldn’t lift it,” she said. Armed with this information, she approached a retail clerk, who was able to look up the purchase date on Costco’s system.
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“She found it online…and then she goes, ‘Okay, cool.’ And that was it,” Nguyen recounted. She noted that the employee asked if anything was wrong with the couch or if she simply didn’t like it anymore, to which she replied that the color didn’t match her space. That was all it took, and she received a full refund credited back to her original payment method.
Satisfied with her return experience, Nguyen recommended her followers buy their furniture from Costco for the easy return policy. “Buy your furniture from Costco, girl. You can return it when you don’t like it anymore,” she said, summarizing her advice.
What Exactly Is Costco’s Return Policy?
According to Costco’s website, the company promises a satisfaction guarantee on nearly every item they sell, offering refunds on purchases if customers are unhappy. While there is no strict timeframe specified, exceptions do apply to certain items like electronics, alcohol, diamonds, cigarettes, and gold bullion, which may have return limitations.
For regular items, however, the policy remains flexible, making it one of the most shopper-friendly return policies in retail.
Follow Nguyen’s Journey
Nguyen’s experience sparked widespread interest online, adding a new layer of insight into Costco’s return policy. Her original TikTok video garnered over 140,000 comments, though she turned them off afterward. She also posted a follow-up video explaining how she felt about the return process and clarified Costco’s policy further.
So, if you’re considering where to make your next big purchase, Nguyen’s story suggests Costco could be the place to buy with confidence. Their return policy, it seems, truly stands by their satisfaction guarantee.
